Summary
Accurate and customer-focused bank teller with 4 years of branch experience. Process 120 transactions a day, have balanced the cash drawer without error for 2 years and lead the branch in product referrals. Trained in KYC, AML and fraud prevention.
Experience
- Processed 120 deposits, withdrawals and transfers per day with 0 balancing errors
- Generated 150 qualified referrals for loans and credit cards in 2024
- Identified 6 fraudulent transactions, preventing SGD 85,000 in losses
- Served 90 customers per day with a 96% satisfaction score
- Verified KYC documents for 1,200 new accounts with full audit compliance
- Trained 3 new tellers on cash handling and banking software
Education
Skills
- Cash handling
- Vault balancing
- KYC
- AML compliance
- Fraud detection
- Cross-selling
- Customer service
- Microsoft Excel
Certifications
- IBF Certified Customer Service Professional
Languages
- English
- Mandarin
- Malayalam